Shipping and Payment Information
Shipping Information
We deliver to the countries listed in the shop.
Shipping costs depend on the destination country as well as the size and weight of the goods ordered.
Germany
Letter, uninsured: €3.99
Parcel up to 2 kg, insured: €7.99
European Union
Letter, uninsured: €3.99
Parcel up to 2 kg, insured: €15.99
The stated shipping costs include the statutory VAT of 19%.
Shipping is carried out with DHL Germany.
The shipping costs applicable to your order will be displayed during the checkout process.
Customer Service
Our customer service is available on weekdays from 11:00 a.m. to 7:00 p.m.
Phone: +49 (0)163 5539171
Email: [m.bell@bellanatur.com](mailto:m.bell@bellanatur.com)
Delivery Conditions
Goods are delivered to the countries listed as delivery destinations in the shop.
Unless a different delivery time is stated in the respective product description, delivery within Germany generally takes 3–5 business days.
For deliveries to other countries, delivery generally takes 5–7 business days.
For payment in advance, the delivery period begins on the day after payment is received in our account. For other payment methods, the delivery period begins on the day after the contract is concluded, unless otherwise stated.
No deliveries are made on Sundays or public holidays. This may extend the delivery time accordingly.
If you order several items with different delivery times, we generally ship the goods in one combined shipment, unless otherwise agreed with you. In this case, the delivery time is based on the item with the longest stated delivery time.
Payment Methods
The payment methods available in the shop will be displayed during the checkout process.
Depending on availability, you may use the following payment methods in particular:
Credit Card
Payments with Visa, Mastercard, American Express and other supported credit cards are securely processed through the payment service provider Stripe.
Further information about Stripe can be found at:
[www.stripe.com](http://www.stripe.com)
PayPal
Payments can be made conveniently and securely via PayPal.
Further information about PayPal can be found at:
[www.paypal.com](http://www.paypal.com)
Klarna / Instant Bank Transfer
Payments via Klarna are processed through the payment service provider Klarna.
Further information about Klarna can be found at:
[www.klarna.com](http://www.klarna.com)
Bank Transfer / Payment in Advance
If you select bank transfer as your payment method, you will receive the required bank details during the order process.
The order will be processed and shipped after payment has been received.
We reserve the right, in individual cases, to process certain orders only against payment in advance.
Contractual Partner
The purchase contract is concluded with:
Marina Bell
bellanatur
Boxhagener Straße 93
10245 Berlin
Germany
VAT ID: DE218780833
Additional Payment Information
The payment methods available and the respective payment terms will be displayed during the checkout process.
If payment is made by credit card, the payment will be processed in accordance with the terms and conditions of the respective payment service provider.
For payment by bank transfer, the invoice amount must be paid within the period specified during the checkout process.
The goods will be shipped after successful payment confirmation.